Overview

Njuškalo was founded in 2007 and soon became the leading Croatian marketplace.

The platform is based on state-of-the-art technology that continuously develops to meet the needs of users and creating new products and services. It connects hundreds of thousands of buyers and sellers daily. More than 100 employees diligently work to make Njuskalo useful for people who want to trade with each other.

Challenge

In the focus of business processes in Njuškalo, always and in every moment, is the user and his user experience, making Njuškalo exceeding user expectations. To make such an attitude towards users completely authentic, it is necessary to the same way to approach employees who need to be in company focus. The culture of Njuškalo is based on caring for employees, innovation, cooperation, respect, and communication.

However, despite the values ​​being defined, the confirmation that they are still a reflection of the culture and engagement of employees has never been measured through tools for measuring engagement and corporate culture.

After establishing the role of the human resource within the company, it was necessary to measure the engagement and get input from the employees themselves in order to make an action plan to improve, but also to maintain everything that is already positive.

Njuškalo reached out to Improv3.

Solution

Due to the simplicity of the platform and the possibility of independent and simple management, the preparation of the research required checking the pre-defined issues that are already within the Improv3 platform.

The questions and particles offered are created by experts and provide each company with an insight into the most important things when it comes to employee engagement. As the measurement was launched in Njuškalo after the beginning of the coronavirus crisis, it was important for the company to hear from employees how satisfied they were with the management's reactions to the new situation and how satisfied they were with caring for employees during the crisis. For this reason, the company decided to add a new set of questions to the platform to measure satisfaction.

The preparation of employees and management for the research consisted of communication with them, through which it was explained why the research is conducted, why it is important for all participants, and what follows after the research. The anonymity of those who fill in the questionnaire was also emphasized, and it was ensured in such a way that the results of the department in which less than 3 respondents answered are added to the total result of the company and are not visible at the department level.

The start date of the questionnaire was announced as well as the method of accessing the system itself, the deadline for completing the questionnaire and the approximate time required to complete it so that employees can plan in advance.

The advantage of the Improv3 questionnaire is that it takes about 10 minutes to complete, depending on how long the employee stays on open-ended questions in which he has room to answer in his own words.

What has made it easier for employees from human resources to run the entire process is the ability to create messages that are sent through the Improv3 platform directly to employee e-mail so that they are consistent with the communication that is normally used within the company.

"In the whole process of preparation and implementation, it is a great advantage that the employees of the Improv3 platform are always available to answer questions or help, and that their advice provides guidelines and nstructions that enable successful implementation of measurements." - Katja Matić, People and Organizational Development Manager

Results

Considering that the employee engagement survey was conducted in Njuškalo for the first time, the response was excellent. The survey was available for 14 days and the overall turnout was 86%, which is also an indicator of a good level of employee engagement.

Considering that the employee engagement survey was conducted in Njuškalo for the first time, the response was excellent. The survey was available for 14 days and the overall turnout was 86%, which is also an indicator of a good level of employee engagement.

After the announcement of the results at the company level to all employees, all team leaders were given instructions on how to organize workshops with their team members. At the workshops, they looked at the results at the team level, where there was a minimum of three employees who completed the questionnaire. At the team meetings, the teams, together with the leaders, defined the priorities they wanted to work on.

It is future activities that are the largest and most important part of leadership work when it comes to examining engagement. The Improv3 platform makes it easier to manage an action plan and saves time because, at any time in a simple way, managers can review the results of their team, defined goals, and can update the action plan.

After analyzing the open question responses, areas were identified that represent a place for improvement at the company-wide level. For this purpose, open workshops were organized for all those who were interested in the topic. In Njuškalo, 4 workshops were organized for 3 different topics, and between 15 and 20 employees participated in each workshop. The workshops lasted 3 hours, and the result was a concrete action plan for each topic covered.

At Njuškalo, Improv3 became a word not only for a platform that is actually a research tool, but also for measuring employee engagement, and for workshops that took place at the team level and the level of the entire company.

"It is extremely important that the leader and the team understand how they can do the most on their own, and that they always start from themselves as a team, but also from the individual himself. Only then can changes begin to happen, without waiting for someone else to take the first step." - Katja Matić, People and Organizational Development Manager